Four real questions. Four real answers.

When a user asks a question, Aurex searches the indexed catalog for the most relevant documents, extracts the specific passages that address the question, and constructs an answer that cites the source. The process takes seconds. Every claim in the answer can be traced back to a specific document and section.

Aurex handles the full range of product knowledge questions that arise in lighting specification and sales workflows — part number validation, fixture compatibility, configuration completion, application-based recommendations, dimensional constraints, photometric matching, dimming protocol requirements, and much more. These scenarios are just the beginning. The system is configurable to your specific workflow needs, and the performance of each capability can be tuned to match the complexity and depth of your catalog. The configuration choices themselves carry performance implications that we walk through during deployment, ensuring you get the right balance for your use case. If your team asks it, Aurex can very likely be configured to answer it.

If the answer to a question is not present in the uploaded catalog documents, Aurex says so directly. It does not attempt to answer from general AI knowledge or estimate from similar products. Instead, it acknowledges the limit, redirects the user to the manufacturer's support team, and recommends contacting them directly for guidance. In a sales or specification context, a confident wrong answer causes more harm than an honest acknowledgment of what isn't known.

Aurex does not learn from individual conversations, and your catalog data is never used to train any AI model — ours or anyone else's. Your product documents remain your proprietary information and are used solely to power your deployment. Knowledge updates are made by adding or refreshing the catalog documents you provide, not through conversation-based training.

In its base configuration, Aurex operates as a product knowledge layer — answering questions and providing validated part numbers, specs, and configurations that your team uses within their existing workflow. Custom integration with ordering systems, ERP platforms, or other internal tools is available on request and is scoped during the deployment process.